![]() ![]() Packages that are returned or shipped with an incorrect address that has been provided by the customer will be subject to additional shipping charges.Merchandise will be billed to your credit card when ready to ship, with the exception of custom orders, which are billed at time of order.We will make every attempt to expedite your order and notify you by e-mail or phone when your order is ready to ship. For merchandise that is not immediately available (backorder, special order or merchandise that requires sizing or personalization) we will contact you regarding ship date.If your order cannot be shipped within 4 business days after it is confirmed, we will notify you by e-mail and/or phone.Generally, we do not ship orders on Saturday or Sunday, and orders are not delivered on weekends, except by special prior arrangement.Orders to Alaska and Hawaii must be shipped via Overnight or 2-Day methods.We do not ship to international addresses, APO or FPO addresses. ![]() Our standard residential shipping methods are USPS Priority Mail and FedEx.For rush orders, special situations, or stock inquiries, please call our Customer Service Team at 1-80 or e-mail We require a signature upon delivery for orders over $500 and for all orders being delivered to an apartment, suite or business.These still are subject to normal order processing and fulfillment, including security screening that protects you, our customer. Orders that are designated for Overnight or 2-Day service may not ship the same day they were ordered.Most in-stock orders are shipped within 2-3 business days. We make every attempt to fill your order as quickly as possible.If you have questions about how to care for your jewelry, email us at Shipping Information Avoid exposure of these stones to any chemicals or detergents.įor more information on jewelry care see our complete Jewelry Care Guide.Although this treatment is generally stable, it may be affected by contact with hairspray, perfume, or dry cleaning solution. Porous stones such as lapis, turquoise, coral, and malachite are sometimes treated to further enhance natural color or luster.Keep each piece separate as these gemstones are easily scratched by other pieces. Store your gemstone jewelry in cotton, tissue paper or in a jewelry box or pouch.Remove your opal jewelry before washing dishes, handling frozen foods, or in very cold weather. Opals are especially sensitive to temperature variations, which can cause cracking. Use only a soft cloth and lukewarm water. Do not use commercial cleaning solutions, ultrasonic steam cleaners, cold or hot water to clean these gems.Opals, emeralds and tanzanite require extra precautions.Do not subject gemstone jewelry to sudden temperature changes. ![]() These substances may slowly erode the finish and polish of the gems.
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